- Click on the ticket subject
- Click on Reply located in the top menu bar.
- Use the editor toolbar at the bottom of the message to 'edit' or 'format' the message.
 | BOLD |
 | Italic |
 | Underline |
  | More Text option -> Text Colour; Text Background |
 | Numbered ordered List; Bullets |
 | Paragraph Formatting |
 | Clear Formatting |
 | Default to original font |
 | Access to Formatting Options (close and open editor) |
 | Attach Files |
 | Access to Canned Responses |
 | Access to Knowledge Articles - Solutions |
- Check:
- TO: Correct recipient
- CC:
- BCC:
Message content:
- Click on the three dots at the bottom of the message
- This shows the entire message. Edit what is necessary.
- Click SEND when ready to send message.
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