- Within the ticket, click on 'Merge' from the top menu toolbar.
- Click on the drop down list where it currently shows 'Contact'.
- Choose the appropriate search filter you would like to use to look for the corresponding ticket for the merge.
- If the ticket ID is not known, then it is best to search with the Contact.
- Enter in the e-mail address (if known), subject or ticket ID.
- As the field value is entered, list of possible results will appear.
- Click on the green circle with the + for the ticket you would like to merge with.
- The ticket will then appear in the background.
- For example, ticket #29992 was selected and is now appearing in the background.
- Click on the background behind pop up window.
- Check the two tickets details.
- Ensure the primary ticket is correct.
- Click on Continue.
- Check ticket merge details.
- Click Merge to proceed.
- The Merge will then show in the ticket as below.
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