FD How to Edit A Ticket

To edit a ticket without sending a reponse to the requester:

• Navigate to the toolbar at the top of the ticket and click on the 'MORE' icon.

• A drop down list will appear.
• Select 'Edit ticket details'.
  
• A pop up window will appear.
• The following can be edited:
• Contact
• Subject
• Description of the ticket.

• Once the edits have been completed.
• Click on SAVE.