- In the ticket screen, navigate to the top right hand corner and click on New.
- Select New Ticket
- Fill out the mandatory fields (with the red asterix).
| Field | Value | Description |
| Contact | Add e-mail address of the requester | Name of the requester |
| Subject | Subject of the ticket | |
| Description | What the ticket is for | |
| Status | OPEN | |
| Priority | The urgency/importance of the ticket | |
| Product | Data Products | |
| Group | ||
| Agent | Person raising the ticket | |
| Type | What is the nature of the ticket inquiry | |
| Source | ||
| Tags |
- Once all are filled, click on CREATE.
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