FD How to create a canned response

Modified on Thu, 16 Jul at 3:11 PM

Select and click the ADMIN toggle icon on the left hand side menu panel
Navigate to AGENT PRODUCTIVITY and select 'Canned Responses'.

Choose from the available FOLDERS

Click on 'New Canned Response' from the top right hand corner.

Populate the fields 'Response Title', 'Message' and 'Available for'.
Check it is in the correct folder.
Click on Create.