- Click on Forward from the top menu options
- A pop up window will appear:
- The following table explains the features highlighted in YELLOW:
| Tool Function | Purpose |
|---|---|
 | Number of recipients the message will send to |
 | The main recipient contact |
 | Contact to receive a Carbon Copy |
 | Contact to receive a Blind Carbon Copy |
 | Access to the Editor Formatting Options |
 | Attach a document |
 | Access to Canned Responses |
 | Access to Knowledge Articles |
 | Expand message to see ENTIRE message |
- Edit the message.
- To clear the text background that is currently highlighted in Yellow, highlight the text to be edited.
- Click on the A from the editor toolbox.
- Then click on the T with the slash to un-format the text.
- To change colour of the text background, click on A with the three dots.
- Click on A in the black box.
- A pop up box with colours will appear.
- Choose the colour you would you like. And click on OK.
- When Ready - click FORWARD to send message.
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