 | BOLD |
 | Italic |
 | Underline |
  | More Text option -> Text Colour; Text Background |
 | Numbered ordered List; Bullets |
 | Paragraph Formatting |
 | Clear Formatting |
 | Default to original font |
 | Access to Formatting Options (close and open editor) |
 | Attach Files |
 | Access to Canned Responses |
 | Access to Knowledge Articles - Solutions |
 | Number of recipients the message will send to |
 | The main recipient contact |
 | Contact to receive a Carbon Copy |
 | Contact to receive a Blind Carbon Copy |
 | Expand message to see ENTIRE message |
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