TABLE OF CONTENTS

• Edit a Ticket without sending a Message
• Edit a Reply
• Edit a Forward Message
• Edit a Contact 

Edit a Ticket without sending a Message

To edit a ticket without sending a response to the requester:

• Navigate to the toolbar at the top of the ticket and click on the 'MORE' icon.

• A drop down list will appear.
• Select 'Edit ticket details'.
  
• A pop up window will appear.
• The following can be edited:
  • Contact
  • Subject
  • Description of the ticket.

• Once the edits have been completed.
• Click on SAVE. 

Edit a Reply

• Click on REPLY at the top of the message to open a Reply window.
• Access the available editor panels highlighted in yellow to make edits.
• Once complete, click SEND.

Edit a Forward Message

• Click on 'FORWARD' at the top of the ticket to start a forward message.
• Access the available editing features highlighted in yellow to make adjustments or change to the message.
  Once the message is ready to send, click on Forward to send message.

Edit a Contact

• You can edit a CONTACT via two methods.

METHOD 1

• You can do so within the ticket by navigating to the top right hand side.

• Under the Contact Details section, click on Edit.
• Fill out details as required.

• When ready, click on Update Contact.

METHOD 2

• Via the main menu on the left hand side of the screen, click on the Contacts Icon.

• A pop up window will appear, click on Contacts.

• Click on the Funnel icon to filter/narrow down search filters.
• Choose from the available options.
  
• Type in Name in the search field and suggestions will start to appear.

• When contact is found, click on the name of the contact.

• Click on Edit from the top menu options.
• Edit Contact details and click on Update Contact when complete.