| ICON | FUNCTION |
 | BOLD |
 | Italic |
 | Underline |
  | More Text Options -> Text Colour; Text Background Colour |
 | Numbered Ordered List, Bullets |
 | Paragraph Formatting |
 | Clear Formatting |
 | Default to original font |
 | Access to Formatting Options (close and open editor) |
 | Attach Files |
 | Access to canned responses |
 | Access to knowledge Articles |
 | Number of recipients the message will send to |
 | The main recipient contact |
 | Contact to receive a carbon copy |
 | Contact to receive a blind carbon copy |
 | Expand message to see ENTIRE message |
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