How to create/customise personal ticket views

Modified on Mon, 28 Apr, 2025 at 7:20 PM

Click on the Ticket ICON on the left hand side menu
Go to the Default section towards the bottom and select 'All tickets'.

Apply Filters for the view you would like.
Click on APPLY at the bottom
The results of your filtered search will appear.
At the top left hand corner, there will be a tick and a cross.
The tick is to save the view as.
The cross is discard the filters you had applied to the view.
To save click on the tick.

Select the 'Just me' radio choice button
Enter the chosen name of the view.
Click Save
Under the Personal section of views, the new personal custom ticket view will appear.

To delete, simply ensure the view is selected and click on the Bin icon.