- Ensure you have the correct signature block ready to paste into Freshdesk.
- You can do so by customising the signature from the Commission Sharepoint site or copy from your existing Outlook signature.
- Select the 'Admin' menu option from the main left hand side.
- Under the TEAM panel, select and click on Agents.
- Navigate to the agent you wish to create/update a signature for and hover the mouse towards the far right hand side of the agent until the edit/pencil and toggle buttons appears.
- Click on the edit/pencil icon.
- Scroll down to the Signature section and edit as required.
- To paste in the signature block, simply copy the signature block from your Outlook e-mail and paste it into Freshdesk.
- Branding images can also be pasted in and resized.
- If a new signature block was created from the Commission Sharepoint, the block can be copied from the e-mail provided from Sharepoint.
- Click on Update Agent at the bottom once ready to be saved.
- Check and test signature in Freshdesk by replying to a ticket.
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