TABLE OF CONTENTS

• Create a new article 
• Link to other knowledge articles or canned responses
• Link to other sections within the same knowledge article

CREATE A NEW ARTICLE 

• Click on the 'Book' icon on the left hand side menu panel
• Click on the 'filter' icon

• A drop down list will appear with 'VPSC' as default.
• Select 'ICT Platforms & Service Delivery'

• The knowledge base structure is currently as below

• Select the correct folder location for the new knowledge base article.

• Click on 'New Article' on the top right hand side.
• Give the new article a Title.

• Once the article is finished,check the hierarchy, add tags and click on Save and Publish.
• If the article needs to be reviewed by a fellow team member or manager, click on the down arrow next to Publish and select 'Send to review'.

• Select reviewer and click on 'Send for review'.

LINK TO OTHER KNOWLEDGE ARTICLES OR CANNED RESPONSES

• Navigate to the EDIT menu panel on top, please click on the 'LINK' icon 
• A new pop window will appear. 
• Paste in the URL of the other knowledge article or canned response

• Type in how the link is to appear in the knowledge article.

• Enter the text for how the link will appear within the current knowledge article being created.
• Select the 'OPEN IN NEW TAB' check box.
• Click on INSERT.
  

LINK TO OTHER SECTIONS WITHIN THE SAME KNOWLEDGE ARTICLE

• Links can be created which allows a user to navigate from one section to another within the same knowledge article.
• To do so, formatted headings is required for each section. 
• Create a heading for each section of the knowledge article which will be efficient and clear for the user.
• Highlight the heading and select the 'q' looking icon from the EDITING toolbar. 
• Select the Heading format you would like.
• Click SAVE.
• Once all headings have been created, navigate to the top of the knowledge article.
• Click on the 'TOC' option from the EDITING TOOLBAR.
• The Table of contents will be added. 

• Click on the TOC link 
• Copy the URL
• Go to the section you would like to access this section within the knowledge page
• Click on the 'LINK' icon from the 'EDITING TOOLBAR'.
• Paste in the copied URL 
• Populate how you would like the link to appear within the solution article
• Tick 'OPEN IN NEW TAB'.
• Click on INSERT.